Refund policy

We aim to provide a smooth and reliable shopping experience for all customers in Singapore. 
If you encounter any issue with your order, please contact our support team within 24 hours of receiving your items.

Eligibility for Return or Replacement:
• Items must be reported within 24 hours upon delivery.
• Items must be unused, sealed, and in original packaging.
• Proof of purchase is required (order confirmation, receipt, or screenshot).
• Clear photo or video evidence must be provided for assessment.

Non-returnable Items:
• Items opened, used, or not in original condition.
• Items purchased under clearance sales or special promotions.
• Items damaged due to mishandling after delivery.

Wrong or Damaged Items:
If you received an incorrect item or your order arrived damaged, contact us immediately with photos or videos. 
Our team will review and arrange a replacement whenever applicable.

Refunds:
Refunds will only be issued if replacement is not possible. 
Approved refunds will be processed to your original payment method within 3–7 working days.

For all return or refund enquiries, please contact us via WhatsApp for the fastest support.